The Challenge

Amer Cunningham Co. L.P.A. is an established law firm in Akron, Ohio. Like many law firms, they were managing mounting IT stress — slow response times from their previous provider, inconsistent service quality, and growing concerns over data protection and uptime.

For a law firm, IT reliability isn't just a convenience issue — it's a professional obligation. Downtime during a filing deadline, a security incident affecting client confidential data, or a slow response when the network goes down before court — these aren't hypotheticals. They're business-critical risks.

The firm needed a partner that could not only manage the technical side but take complete ownership of it.

The Solution

Securafy deployed a comprehensive managed IT and security program tailored to the specific requirements of a law firm environment:

  • Cybersecurity Services — Endpoint protection, email security, and continuous monitoring of the firm's systems
  • Compliance Services — Documentation and controls aligned to ABA ethics rules and Ohio Safe Harbor requirements
  • Unified Communications — Reliable, managed communications infrastructure for the firm
  • Cloud Services — Migration and management of cloud-based systems for reliability and scalability

The Results

The outcome was exactly what the firm's leadership had been looking for — an IT environment they didn't have to think about:

  • 100% business-hours uptime — the firm operates without tech-related interruptions during work hours
  • Sub-5-minute response times — issues are acknowledged and addressed before they become problems
  • Zero unresolved tickets since onboarding — every issue is closed, not just acknowledged
  • Full coverage of all systems with no gaps in monitoring or support
  • Complete peace of mind — leadership reports they no longer think about IT

"Since working with Securafy, we haven't had to worry about our computers, servers, or security — not once. They handle everything, and they respond fast, every single time."

— Milinda M., Office Manager, Amer Cunningham Co. L.P.A.

Why This Matters for Law Firms

The Amer Cunningham engagement is a clear example of what's possible when a law firm stops settling for a reactive IT vendor and chooses a provider that takes complete ownership. The metric that stands out most isn't the uptime number or the response time — it's zero unresolved tickets. In a managed IT context, that means every issue that came in was handled to completion. No lingering problems. No "we'll get to that." Every ticket closed.

For a law firm whose clients trust them with confidential matters, that level of IT reliability isn't a bonus. It's a baseline requirement.