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IT Support Services

Managed IT Services that own the outcome.

We take complete ownership of your IT environment — monitoring, patching, help desk, cloud, and network — so problems decrease over time, not just get resolved faster.

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24/7
Help Desk & Monitoring
<4min
Avg. Response Time
35+
Years Serving Ohio
99.9%
Uptime SLA
What's Included

Everything in our managed IT stack.

📡
24/7 RMM Monitoring
Continuous monitoring of all endpoints, servers, and network devices via Datto RMM. Proactive alerts before users notice problems.
🔧
Automated Patch Management
OS and third-party patching on a defined schedule. Patch compliance reporting included. No more unpatched vulnerabilities sitting for months.
🎧
Help Desk Support 24×7
Tier 1–2 support around the clock. Fast response. Documented escalation paths. No endless hold queues or offshore call centers.
☁️
Microsoft 365 Administration
Full M365 tenant management including mailbox, SharePoint, Teams, licensing, and M365 backup via Datto SaaS.
📱
Mobile Device Management
MDM for all company and BYOD devices. Policy enforcement, remote wipe, compliance reporting, and app management.
🏗️
Network Management
Firewall, switches, wireless, VPN — monitored, configured, and documented. Failover planning and secure site onboarding included.
👤
Onboarding & Offboarding
Documented, consistent workflows for every employee start and departure. Access provisioned and revoked correctly, every time.
📦
Asset Inventory & Lifecycle
Full hardware and software inventory. Lifecycle tracking, warranty management, and refresh planning so you're never caught off-guard.
📊
Monthly Performance Reporting
Uptime metrics, patch compliance, ticket trends, and SLA performance delivered in plain-language executive reporting each month.
Our Process

How we take ownership of your IT environment.

1
Discovery & Assessment
Full environment audit — endpoints, servers, network, cloud, and security posture.
2
Standardization
We align your environment to our proven baseline — patching, monitoring, backups, and documentation.
3
Ongoing Management
24/7 monitoring, proactive maintenance, and responsive help desk. Issues decrease over time.
4
QBR & Roadmap
Quarterly business reviews with performance data, risk summary, and strategic recommendations.
FAQ

Managed IT Services — Common Questions

Our managed IT services include 24/7 endpoint monitoring via Datto RMM, automated OS and third-party patch management, Tier 1–2 help desk support, Microsoft 365 administration, mobile device management, network monitoring, onboarding/offboarding workflows, asset lifecycle tracking, and monthly executive reporting.

Our ESSENTIAL-CARE tier starts at $95–$115 per user per month. This is all-inclusive pricing — no per-device fees, no surprise charges. For businesses needing advanced security, our SECURE-CARE tier runs $155–$185/user/month. See full pricing here.

Securafy serves businesses throughout Ohio including Cleveland, Columbus, Akron, Medina, Canton, Painesville, and beyond. We also support businesses nationally through fully remote managed IT services with the same response times and support quality.

Most Ohio IT companies are reactive — they fix problems after they happen. Securafy is prevention-first. We combine enterprise-grade monitoring (Datto RMM), Zero Trust security (ThreatLocker), and compliance expertise that most MSPs don't offer. We also provide Quarterly Business Reviews with measurable outcomes, not just ticket counts.

Get Started

Ready for IT that just works?

Start with a free assessment of your current IT environment. No obligations, no sales pressure.

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